TERMS & CONDITIONS

1. About Nordic Ville ApS

The Products and Services are supplied by:

Nordic Ville ApS

CVR no.: 40098356

Registered address: PH Park 29, 2970 Hørsholm, Denmark

Email: [email protected]

Nordic Ville ApS operates and communicates through brands that may include:

Nordic Ville;

Nordic Ville Home Studio;

The Home Studio;

Home Studio; and

Homes for Abundant Living.

References in these Terms and Conditions to “Nordic Ville,” “we,” “us” or “our” mean Nordic Ville ApS.

References to “you,” “your,” “Customer,” “Member” or “Participant” mean the person or legal entity purchasing or using a Product or Service.

2. Definitions

In these Terms and Conditions:

“Agreement” means the agreement between you and Nordic Ville ApS consisting of these Terms and Conditions, the applicable sales page or checkout page, your order confirmation and any additional terms expressly agreed in writing.

“Community” means any digital group, forum, membership area, discussion space or other community operated in connection with a Product.

“Content” means all videos, audio recordings, lessons, live sessions, written materials, workbooks, templates, exercises, frameworks, diagrams, presentations, plans, illustrations, photographs, graphics, downloads and other resources made available through a Product or Service.

“Digital Content” means Content supplied in digital form.

“Product” means any product, programme, course, membership, masterclass, workshop, event, resource or other offering sold by Nordic Ville ApS, including The Home Studio, Dream Home Roadmap and future offerings.

“Services” means any live, interactive, advisory, educational, support, membership or community elements included in a Product.

“Start Date” means the date on which access to a Product is first made available, unless another date is stated in the order confirmation.

3. Scope of the Agreement

3.1 These Terms and Conditions apply to Products purchased directly from Nordic Ville ApS through our websites, sales funnels, checkout pages, payment links or other authorised sales channels.

3.2 The Product purchased and the specific Content and Services included are those described on the applicable sales page, checkout page or order confirmation at the time of purchase.

3.3 Different Products may include different combinations of:

recorded lessons;

downloadable resources;

workbooks and exercises;

live sessions;

workshops;

recordings or replays;

Community access;

onboarding;

progress reviews;

email or platform support;

memberships; and

supplementary bonuses.

3.4 A Product includes only the elements expressly described as included at the time of purchase.

3.5 Unless expressly stated otherwise, Products do not include individual architectural services, construction drawings, engineering, planning applications, legal advice, financial advice, construction management or other project-specific professional services.

3.6 If there is a conflict between documents forming the Agreement, the following order of priority applies:

any individual written agreement signed by both parties;

your order confirmation;

the checkout page;

the applicable sales page;

these Terms and Conditions; and

other promotional or explanatory materials.

4. Eligibility

4.1 You must be at least 18 years old and legally capable of entering into a binding agreement.

4.2 By placing an order, you confirm that:

a. all information supplied by you is accurate and complete;

b. you are authorised to use the selected payment method;

c. you have read and accepted these Terms and Conditions; and

d. you meet any eligibility requirements stated for the Product.

4.3 If you purchase on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to the Agreement.

4.4 Our Products are intended primarily for adults. They are not designed or sold for use by children.

5. Formation of the Agreement

5.1 Information on a website or sales page is an invitation to place an order and does not, by itself, constitute a binding offer.

5.2 You place an order by completing the checkout process and submitting payment or accepting an approved payment plan.

5.3 The Agreement is formed when we accept your order and either:

a. send an order confirmation; or

b. provide access to the Product,

whichever occurs first.

5.4 We may decline or cancel an order before acceptance where:

a. payment cannot be authorised;

b. the Product or price contains an obvious error;

c. the Product is unavailable;

d. we reasonably suspect fraud, misuse or an unauthorised purchase;

e. eligibility requirements are not satisfied; or

f. accepting the order would breach applicable law.

5.5 If we cancel an order after receiving payment but before supplying the Product, the amount received for that order will be refunded.

5.6 You should retain your order confirmation and a copy of the Terms and Conditions applicable to your purchase.

6. Delivery and Access

6.1 Digital Content will normally be supplied without undue delay after the order has been accepted and the applicable payment requirements have been satisfied, unless:

a. a future Start Date is stated;

b. the Product is delivered through a scheduled intake;

c. your payment requires verification; or

d. another arrangement has been agreed.

6.2 Digital Content is considered supplied when it, or the means of accessing it, has been made available to you.

6.3 Access instructions will normally be sent to the email address supplied during checkout. You are responsible for:

a. providing a valid email address;

b. checking spam and filtered folders;

c. keeping your contact information current; and

d. contacting us promptly if access details are not received.

6.4 The access period is the period stated on the applicable sales page, checkout page or order confirmation.

6.5 Access may be for:

a. a fixed period;

b. a specified programme term;

c. the duration of a paid membership; or

d. another period expressly stated before purchase.

6.6 Access does not constitute lifetime access unless we expressly use the words “lifetime access” in the applicable offer.

6.7 At the end of the access period, access to the Product, platform, Content, Community, recordings and support may expire automatically.

6.8 Failure to participate in, use or complete a Product does not ordinarily extend the access period or create a right to a refund.

6.9 You are responsible for downloading any resources expressly made available for lawful download before your access expires.

6.10 Streaming Content, platform pages, Community Content and materials not expressly offered as downloads may not be copied, downloaded or archived.

6.11 We may consider a discretionary access extension in exceptional circumstances, such as serious illness or bereavement. Any extension:

a. must be requested in writing;

b. is assessed individually;

c. may require reasonable supporting information; and

d. is not guaranteed.

7. Accounts and Security

7.1 You may be required to create an account to access a Product.

7.2 Your account and access rights are personal to you.

7.3 You must not:

a. share your username or password;

b. allow another person to access a Product through your account;

c. resell, transfer, sublicense or gift access without written permission;

d. use your account to provide access to a business, team or group unless a group licence has been purchased; or

e. use automated tools to access, copy or extract Content.

7.4 You are responsible for maintaining the confidentiality and security of your login information.

7.5 You must notify us promptly if you believe your account has been accessed without authorisation.

7.6 We may temporarily suspend access while investigating suspected fraud, account sharing, unauthorised use, security incidents or payment irregularities.

8. Live Sessions, Workshops and Events

8.1 Some Products may include live sessions, questions-and-answers calls, coaching sessions, workshops, events or similar interactive Services.

8.2 The frequency, duration, format, presenter, schedule and platform will be as described in the applicable Product information and may be reasonably varied.

8.3 We may reschedule or replace a live session because of illness, technical difficulties, emergencies, availability or other reasonable circumstances.

8.4 Where possible, reasonable notice of a material scheduling change will be provided.

8.5 Your inability to attend a particular live session does not entitle you to a refund where the Product remains available or a reasonable alternative is provided.

8.6 A recording or replay may be provided, but we do not guarantee that every live session will be recorded or that every recording will remain available for the entire Product access period.

8.7 By participating in a recorded session with your camera or microphone enabled, posting in the chat or submitting a question, you understand that your name, image, voice or contribution may appear in a recording made available to authorised Participants.

8.8 Where technically possible, you may participate without displaying your camera, full name or other identifying information.

8.9 You must not independently record, screen-capture, photograph, transcribe, livestream or redistribute a live session without our prior written consent and, where relevant, the consent of other Participants.

8.10 Live sessions provide group education and support. They do not include unlimited individual advice, private coaching or project-specific professional services unless expressly stated otherwise.

8.11 We may decline to address a question that:

a. requires individual regulated professional advice;

b. would expose sensitive or confidential information;

c. is beyond the scope of the Product;

d. cannot responsibly be addressed in a group setting; or

e. breaches the Community Standards.

9. Community Participation

9.1 Where a Product includes Community access, participation is also governed by our Community Standards and Code of Conduct.

9.2 You agree to:

a. communicate respectfully and constructively;

b. respect differences in experience, budget, taste and perspective;

c. protect the confidentiality and privacy of other Members;

d. avoid harassment, discrimination, hate speech, threats and personal attacks;

e. avoid unsolicited advertising, promotion, recruitment or private-message solicitation;

f. avoid publishing unlawful, defamatory, misleading or infringing material;

g. avoid presenting unqualified opinions as professional advice; and

h. comply with reasonable moderation instructions.

9.3 You must not copy, disclose or exploit another Member’s:

personal information;

photographs;

story or experience;

property address;

project plans;

design information;

financial information;

business information; or

other confidential contribution.

9.4 We may moderate, restrict or remove Community Content that we reasonably believe breaches the Agreement, Community Standards, applicable law or the legitimate interests of the Community.

9.5 We do not undertake to review every Community contribution and do not independently verify Members’ statements, qualifications, recommendations or advice.

9.6 Transactions, collaborations or relationships entered into between Members are undertaken at the Members’ own discretion. Nordic Ville ApS is not a party to those arrangements unless expressly agreed in writing.

9.7 We cannot guarantee that every Member will comply with confidentiality obligations. You should exercise care when deciding what personal or project information to share.

10. Support

10.1 The type and level of support included are described in the applicable Product information.

10.2 Unless expressly stated otherwise:

a. support is supplied through the designated email address, platform or live sessions;

b. support is provided during reasonable Danish business hours;

c. support is not continuously monitored;

d. no emergency or on-call support is provided;

e. support does not include unlimited private consultation; and

f. support is available only during the applicable access period or membership term.

10.3 We aim to respond within a reasonable period but do not guarantee a particular response time unless expressly agreed.

10.4 Questions requiring substantial individual analysis, plan review, design work, professional advice or project-specific services may require a separate paid engagement.

11. Prices, VAT and Currency

11.1 The price payable is the price displayed and accepted at checkout.

11.2 Prices will be shown inclusive or exclusive of VAT and other applicable taxes as indicated at checkout and as required by law.

11.3 The currency charged will be clearly displayed before you complete your purchase.

11.4 Your bank or payment provider may apply currency-conversion charges, international transaction fees or other charges that are outside our control.

11.5 We may change Product prices at any time. A price change will not alter the price of a purchase already completed.

11.6 Promotional prices, bonuses, scholarships, early-bird offers and limited-time offers may be subject to additional conditions stated with the offer.

11.7 Unless required by law, you are not entitled to a refund or price adjustment merely because:

a. the Product is later sold at a different price;

b. another Customer receives a promotional price; or

c. you do not use all of the included Content or Services.

12. Payments and Payment Plans

12.1 Payments must be made using one of the payment methods offered at checkout.

12.2 Payments may be processed by an independent payment service provider. Nordic Ville ApS does not ordinarily receive or store your complete payment-card information.

12.3 You authorise Nordic Ville ApS and the applicable payment provider to charge the amount due under your selected payment arrangement.

12.4 You must provide complete, accurate and current billing information.

12.5 Where a Product is offered through an instalment plan, the instalment plan is ordinarily a method of paying the full Product price. It is not a cancellable monthly subscription unless it is expressly described as one.

12.6 By selecting an instalment plan, you commit to paying every scheduled instalment, subject to any mandatory withdrawal, termination or remedy rights available under applicable law.

12.7 You authorise recurring charges to your selected payment method on or around the stated payment dates.

12.8 If an instalment fails, we may:

a. notify you and request updated payment details;

b. retry the payment;

c. suspend access while the account remains overdue;

d. withhold future Services; and

e. take reasonable and lawful steps to recover amounts properly due.

12.9 Suspension for non-payment does not automatically cancel the remaining payment obligation or extend the original access period.

12.10 Ceasing participation or choosing not to use the Product does not cancel an instalment plan.

12.11 A recurring membership or subscription will be expressly identified as such before purchase. Its billing frequency, renewal terms and cancellation method will be displayed at checkout or in the applicable membership terms.

12.12 We will not impose interest, administrative charges or collection fees unless permitted by law and properly disclosed or incurred.

13. Consumer Right of Withdrawal

13.1 General right

If you are a consumer resident in Denmark, the European Union or another jurisdiction providing a mandatory cooling-off right, you may ordinarily have a right to withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period normally expires 14 days after the date on which the Agreement is concluded.

13.2 Exercising the right

To exercise a withdrawal right, you must send us a clear statement of your decision before the withdrawal period expires.

Contact:

Nordic Ville ApS

PH Park 29

2970 Hørsholm

Denmark

Email: [email protected]

You may use the model withdrawal form at the end of these Terms and Conditions, but you are not required to do so.

13.3 Refunds following a valid withdrawal

Where you validly exercise a mandatory withdrawal right, we will reimburse payments relating to the withdrawn purchase without undue delay and no later than 14 days after being informed of your decision.

The refund will ordinarily be made using the original payment method unless otherwise agreed.

Where permitted by law, a proportionate payment may remain due for Services supplied during the withdrawal period at your express request.

13.4 Immediate delivery of Digital Content

Many of our Products provide immediate access to Digital Content.

Where required by law, immediate access will be supplied only after you have:

a. expressly requested or consented to delivery beginning before the end of the withdrawal period; and

b. acknowledged that you will lose your right of withdrawal in relation to the Digital Content once it has been supplied.

Your consent and acknowledgement may be obtained through a separate unticked checkbox or equivalent affirmative action at checkout.

13.5 Products combining Digital Content and ongoing Services

A Product may combine immediately supplied Digital Content with ongoing Services, including Community access, live sessions, workshops, membership access or support.

Different withdrawal consequences may apply to the different elements of such a Product.

If you expressly request that Services begin during the withdrawal period and subsequently exercise a valid withdrawal right, you may be required to pay a proportionate amount for Services already supplied, where permitted by law.

13.6 Purchases after the withdrawal right has expired or been lawfully lost

After any statutory withdrawal period has expired, or after the withdrawal right has been lawfully lost in relation to supplied Digital Content, purchases are non-refundable except where:

a. the Product is defective or does not conform to the Agreement;

b. we fail to supply a material part of the Product;

c. we cancel the Product without an appropriate replacement;

d. a refund or other remedy is required by mandatory law; or

e. we expressly agree otherwise in writing.

13.7 Stronger local rights

If mandatory law in your country provides stronger consumer rights, those mandatory rights will apply.

Nothing in these Terms and Conditions requires you to waive a right that cannot lawfully be waived.

14. Defective Digital Content and Services

14.1 We are responsible for supplying Digital Content and digital services that conform to the Agreement and applicable mandatory consumer law.

14.2 If a Product is not supplied, is materially defective or does not conform to the Agreement, please contact us promptly and provide:

a. your name and order information;

b. a description of the issue;

c. relevant screenshots or error messages; and

d. information about the device, browser or platform involved, where applicable.

14.3 Where required by law, available remedies may include:

a. bringing the Digital Content or service into conformity;

b. a proportionate reduction in price;

c. termination of the affected Agreement; or

d. reimbursement.

14.4 Where permitted by law, we may first attempt to correct the issue within a reasonable time and without significant inconvenience.

14.5 The following do not ordinarily constitute a defect:

a. subjective dissatisfaction with the style or teaching of a Product;

b. failure to participate in or complete a Product;

c. failure to achieve a desired personal, design, financial or project result;

d. incompatibility caused by equipment or software that does not meet reasonable or disclosed requirements;

e. interruption caused by your own internet connection or device; or

f. reasonable changes required for security, legal compliance or technical maintenance.

14.6 Nothing in this section restricts mandatory statutory remedies.

15. Changes, Cancellation or Discontinuation by Us

15.1 We may make reasonable changes to a Product to:

a. improve its quality or educational value;

b. update information or teaching;

c. reflect changes in law, technology or professional practice;

d. replace unavailable presenters or suppliers;

e. change platforms;

f. maintain security; or

g. respond to circumstances outside our reasonable control.

15.2 Reasonable changes may include changes to lesson titles, teaching sequence, presentation, supporting resources, schedules, platforms or facilitators.

15.3 We will not intentionally remove the essential overall substance of a purchased Product without providing a reasonable replacement or appropriate remedy.

15.4 We may postpone, replace or reschedule a live element where reasonably necessary.

15.5 If we permanently cancel a material paid Product or Service and cannot provide a reasonable replacement, we will provide an appropriate remedy, which may include a proportionate refund for the unprovided element.

15.6 We may migrate a Community or Product to another reasonably suitable platform.

16. Customer Cancellation, Transfer and Pausing

16.1 Except where mandatory withdrawal, termination or remedy rights apply, you cannot cancel a purchase merely because:

a. you change your mind;

b. your personal or financial circumstances change;

c. you no longer have time to participate;

d. you decide not to pursue a project;

e. you do not obtain financing, permission or approval;

f. you disagree with the teaching;

g. you do not achieve the outcome you hoped for; or

h. you do not use the Product.

16.2 Payment-plan obligations are not cancelled by ceasing participation.

16.3 Access may not be transferred, assigned, resold or gifted to another person without prior written approval.

16.4 We do not ordinarily pause fixed-term access. Any discretionary pause or extension must be agreed in writing.

16.5 Nothing in this section limits your rights where Nordic Ville ApS materially breaches the Agreement.

17. Suspension and Termination

17.1 We may warn you, remove Content, restrict participation, suspend access or terminate the Agreement where you:

a. materially or repeatedly breach these Terms and Conditions;

b. share your account or the Content without permission;

c. infringe intellectual-property rights;

d. harass, threaten or abuse another person;

e. seriously or repeatedly breach the Community Standards;

f. engage in fraud, unlawful conduct or payment abuse;

g. create a serious safety, privacy or security risk;

h. fail to pay an amount properly due; or

i. misuse the Product in a manner likely to harm Nordic Ville ApS, the platform or other Participants.

17.2 Where a breach can reasonably be remedied, we will ordinarily provide notice and a reasonable opportunity to remedy it before permanently terminating access.

17.3 Immediate suspension or termination may occur where reasonably necessary to protect safety, confidentiality, intellectual property, payment security, legal compliance or the Community.

17.4 If access is terminated because of your material breach:

a. access may end immediately;

b. you must stop using and delete any unlawfully retained Content; and

c. no refund will be due except where required by law.

17.5 Where appropriate, removal from a Community may be applied separately from access to self-study Digital Content.

17.6 Termination does not affect rights and obligations that arose before termination.

18. Intellectual Property

18.1 All intellectual-property rights in our Products and Content are owned by or licensed to Nordic Ville ApS.

18.2 Protected material includes:

course curricula and programme structures;

videos and audio recordings;

written lessons;

frameworks and methods;

diagrams and visual systems;

presentations;

templates and workbooks;

exercises;

photographs and illustrations;

brand names, logos and slogans;

Community resources; and

the selection, arrangement and presentation of the Content.

18.3 Your purchase grants you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Content for your own private learning and personal project during the applicable access period.

18.4 No ownership rights are transferred to you.

18.5 You must not, without prior written permission:

a. reproduce, publish or distribute the Content;

b. share login information;

c. upload Content to another website, cloud folder, course platform or artificial-intelligence system;

d. sell, licence, rent or commercially exploit the Content;

e. teach or advise others using substantially copied Content;

f. create derivative courses, memberships, frameworks or commercial products from the Content;

g. remove copyright or ownership notices;

h. redistribute session recordings;

i. systematically download or archive platform Content;

j. translate or adapt the Content for distribution; or

k. use the Content to train artificial-intelligence or machine-learning models.

18.6 You may use properly downloaded worksheets and outputs for your own personal project.

18.7 You may share limited completed outputs with appointed professionals working on your personal project where reasonably necessary, provided that:

a. the underlying teaching materials and templates are not distributed;

b. they are not used for other clients or projects; and

c. ownership notices are retained where applicable.

18.8 Unauthorised use may result in termination and legal action.

19. Your Materials and Contributions

19.1 You retain ownership of original materials you create and submit, including personal reflections, photographs, questions, plans, project information and Community contributions.

19.2 You grant Nordic Ville ApS a limited, non-exclusive licence to host, store, reproduce and display submitted materials only to the extent reasonably necessary to:

a. supply the Product;

b. operate the Community;

c. respond to questions;

d. administer your account;

e. moderate the Services; and

f. comply with legal obligations.

19.3 You confirm that:

a. you have the right to submit the material;

b. it does not unlawfully infringe another person’s rights;

c. you have obtained necessary permissions for information concerning others; and

d. it is not unlawful, defamatory or intentionally misleading.

19.4 We will not use your identifiable project, image, story, testimonial or results in public marketing without appropriate permission or another lawful basis.

19.5 You should not submit information that is unnecessary for participation, including passwords, complete payment-card details or confidential third-party information that you are not authorised to disclose.

20. Educational Purpose and Professional Advice

20.1 Our Products provide general education, inspiration, frameworks and guidance.

20.2 They do not constitute project-specific:

architectural services;

structural or civil engineering;

construction or contracting services;

planning or building-control advice;

legal advice;

tax or accounting advice;

investment, mortgage or financial advice;

insurance advice;

medical or psychological treatment; or

other regulated professional services.

20.3 Participation does not create an architect-client, engineer-client, lawyer-client, financial-adviser-client, therapist-client, contractor-client, fiduciary or similar professional relationship.

20.4 Before making significant decisions, you should obtain appropriate advice from qualified and, where applicable, locally licensed professionals.

20.5 Building codes, planning rules, professional requirements, construction practices, taxation, costs, finance and laws vary between jurisdictions and change over time.

20.6 Examples, budgets, timelines, dimensions, layouts, images and design concepts are illustrative and must be independently verified for your property, location and circumstances.

20.7 You remain responsible for:

a. your decisions and implementation;

b. compliance with applicable law;

c. obtaining permits and approvals;

d. appointing qualified professionals;

e. contracts with third parties;

f. costs, finance and insurance;

g. construction quality and safety; and

h. deciding whether the information is appropriate for you.

21. Artificial Intelligence and Illustrative Content

21.1 Some images, renderings, text, examples or other materials may be created or assisted by artificial-intelligence tools.

21.2 Artificial-intelligence-generated materials are conceptual and illustrative.

21.3 They may not accurately represent:

physical dimensions;

construction feasibility;

materials;

structural requirements;

costs;

legal compliance;

real locations; or

a final built result.

21.4 Artificial-intelligence-generated materials must not be used as construction documents, permit documents, professional drawings or verified factual representations.

22. No Guarantee of Results

22.1 Results depend on numerous factors outside our control.

22.2 We do not guarantee that you will:

a. buy, build or renovate a particular home;

b. secure a mortgage, investment or other financing;

c. obtain planning or building approval;

d. complete a project within a particular budget or timeframe;

e. increase your income or wealth;

f. establish a successful business or income stream;

g. avoid delays, disputes or cost overruns;

h. achieve a specific personal transformation; or

i. obtain any particular design, lifestyle, financial or commercial result.

22.3 Testimonials, case studies and examples describe individual experiences and do not guarantee typical or future results.

22.4 You are responsible for your participation, decisions, effort and implementation.

23. Third-Party Platforms, Professionals and Links

23.1 Products may be supplied using third-party payment, email, course, community, video, conferencing or hosting platforms.

23.2 Your use of a third-party platform may also be subject to that provider’s reasonable technical and usage terms.

23.3 We may refer to third-party books, software, tools, products, professionals or services.

23.4 Unless expressly stated otherwise:

a. references are informational and not guarantees;

b. third parties are independent from Nordic Ville ApS;

c. we do not control their conduct, availability, prices or terms; and

d. you are responsible for your own due diligence.

23.5 Your agreement with a third party is separate from your Agreement with Nordic Ville ApS.

23.6 Any affiliate or commercial relationship will be disclosed where required by law.

24. Technical Requirements and Availability

24.1 To access a Product, you will ordinarily require:

a. a reliable internet connection;

b. a current internet browser;

c. a device capable of playing video and audio;

d. a valid email address; and

e. any software reasonably identified for the Product.

24.2 You are responsible for your own equipment, internet connection, software and related costs.

24.3 We do not guarantee uninterrupted platform availability.

24.4 Temporary interruptions may occur because of:

a. maintenance;

b. security updates;

c. internet, hosting or platform outages;

d. technical failures;

e. cyber incidents despite reasonable safeguards; or

f. events outside our reasonable control.

24.5 We will use reasonable efforts to restore access and minimise material disruption.

24.6 You must not interfere with the platform, bypass security, introduce malicious code or attempt unauthorised access.

25. Data Protection and Marketing

25.1 Nordic Ville ApS processes personal data in accordance with applicable data-protection law and our Privacy Policy.

25.2 Personal data may be processed to:

a. administer orders and payments;

b. create and manage accounts;

c. supply Products and Services;

d. provide support;

e. operate Communities;

f. maintain security;

g. comply with accounting and legal obligations; and

h. communicate about purchases.

25.3 Necessary service communications are separate from optional marketing communications.

25.4 Where marketing consent is required, it must be obtained separately and may be withdrawn at any time.

25.5 Withdrawing marketing consent does not cancel a purchase and does not prevent us from sending necessary order, account or service communications.

25.6 Further information about data controllers, legal bases, processors, international transfers, recordings, retention and your rights is contained in our Privacy Policy.

26. Liability

26.1 Nothing in these Terms and Conditions excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:

a. fraud or fraudulent misrepresentation;

b. wilful misconduct;

c. death or personal injury caused by negligence where such liability cannot be excluded;

d. breach of mandatory consumer rights; or

e. any other liability that cannot lawfully be excluded.

26.2 If you are a consumer, we are responsible for loss or damage caused by our breach of the Agreement where the loss was a reasonably foreseeable consequence of that breach, subject to applicable law.

26.3 To the extent permitted by law, we are not responsible for:

a. indirect or consequential loss;

b. business interruption or loss of business opportunity;

c. loss of profit, revenue, goodwill or anticipated savings;

d. decisions made in reliance on general educational information without obtaining appropriate professional advice;

e. the acts or omissions of independent third parties;

f. the decisions of you or your professional advisers;

g. planning refusals, financing decisions or contractual disputes; or

h. project delays, cost overruns, design defects or construction defects not directly caused by our breach.

26.4 Exclusions relating to business losses apply only to business or commercial use and do not remove mandatory consumer remedies.

26.5 Where lawful, and particularly where a Product is purchased wholly or mainly for business purposes, our total aggregate liability relating to the relevant purchase will not exceed the amount paid to us for that purchase during the 12 months preceding the event giving rise to the claim.

26.6 The financial limit in clause 26.5 does not apply to liability that cannot lawfully be limited and does not reduce mandatory consumer remedies.

26.7 Each party must take reasonable steps to reduce avoidable loss resulting from a breach.

27. Events Outside Our Reasonable Control

27.1 We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

natural disasters;

extreme weather;

fire or flood;

epidemic or pandemic;

war, terrorism or civil unrest;

government action;

widespread electricity, telecommunications or internet failure;

cyberattacks despite reasonable security measures;

failure of an essential third-party platform;

labour disputes;

serious illness or incapacity of a key presenter; or

comparable events.

27.2 We will use reasonable efforts to:

a. notify affected Customers;

b. minimise disruption; and

c. restore, reschedule or replace materially affected Services.

27.3 If a material Product cannot be provided for an extended period, we will consider an appropriate remedy in accordance with the Agreement and applicable law.

28. Complaints and Dispute Resolution

28.1 We welcome the opportunity to resolve concerns directly.

28.2 Complaints should be sent to:

[email protected]

Please include:

a. your full name;

b. the email address used for your order;

c. the order number, if available;

d. a clear description of the issue; and

e. the outcome you are seeking.

28.3 We will acknowledge and consider complaints within a reasonable time.

28.4 Making a complaint does not prevent you from exercising mandatory consumer rights.

28.5 A Danish consumer may, where the relevant requirements are satisfied, be entitled to submit a complaint through the Danish public consumer-complaint system, including Mæglingsteamet for Forbrugerklager and, where applicable, Forbrugerklagenævnet.

28.6 Consumers resident in another European Union or European Economic Area country may have access to an appropriate alternative dispute-resolution body in their country.

28.7 We encourage you to contact us before beginning external proceedings so that we can attempt to resolve the matter directly.

29. Governing Law and Jurisdiction

29.1 The Agreement is governed by Danish law.

29.2 If you are a consumer habitually resident in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country and cannot lawfully be excluded.

29.3 Subject to mandatory consumer-jurisdiction rules, disputes will be submitted to the competent courts of Denmark.

29.4 A consumer may have the right to bring proceedings in the courts of their country of residence and may only be sued in courts permitted under applicable mandatory law.

30. Changes to These Terms and Conditions

30.1 The version accepted at the time of purchase governs that purchase, subject to lawful updates relating to an ongoing Product or Service.

30.2 We may update these Terms and Conditions prospectively to reflect:

a. changes to our Products;

b. legal or regulatory developments;

c. security requirements;

d. platform changes; or

e. clarification of existing provisions.

30.3 We will not retrospectively make a material change that unfairly reduces an existing Customer’s core contractual rights.

30.4 Where a change materially affects an ongoing Product or Service, reasonable notice will be provided where required by law.

30.5 The effective date appears at the beginning of the document.

31. General Provisions

31.1 Entire Agreement

The Agreement constitutes the entire agreement concerning the relevant purchase and replaces prior discussions or representations about that purchase, except in cases of fraud or where applicable law provides otherwise.

31.2 No Waiver

If either party delays or fails to enforce a provision, this does not waive the right to enforce it later.

31.3 Severability

If a court or competent authority finds a provision invalid or unenforceable, the remaining provisions will continue in effect. The invalid provision will be adjusted only to the minimum extent necessary to make it lawful and enforceable.

31.4 Assignment

You may not assign or transfer the Agreement without our written consent.

We may transfer the Agreement as part of a legitimate business restructuring, merger, sale or transfer of a Product, provided this does not reduce your mandatory rights or materially prejudice the provision of the Product.

31.5 No Third-Party Rights

Unless expressly stated, a person who is not a party to the Agreement has no right to enforce it.

31.6 Relationship

Nothing in the Agreement creates an employment, partnership, agency, joint-venture, fiduciary or project-specific professional relationship.

31.7 Language

These Terms and Conditions may be translated. Unless mandatory law requires otherwise, the English version will govern where the English version was made available before purchase.

31.8 Headings

Headings are for convenience and do not affect interpretation.

32. Contact

Questions about these Terms and Conditions or a purchase may be directed to:

Nordic Ville ApS

CVR no.: 40098356

PH Park 29

2970 Hørsholm

Denmark

Email: [email protected]

SCHEDULE 1

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from an Agreement and retain a legal right to do so.

To:

Nordic Ville ApS

PH Park 29

2970 Hørsholm

Denmark

Email: [email protected]

I hereby give notice that I withdraw from my contract for the following Digital Content and/or Services:

Product purchased:

____________________________________________

Order date:

____________________________________________

Name of consumer:

____________________________________________

Address of consumer:

____________________________________________

____________________________________________

Email address used for the order:

____________________________________________

Order number, if available:

____________________________________________

Signature of consumer:

____________________________________________

Required only if submitted on paper.

Date:

____________________________________________